Delivery and Pick Up

Delivery

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a delivery date. Merchandise must be paid in full or financed at the time of purchase to schedule a delivery date and must be delivered within 10 days of arrival to our warehouse to avoid items being reallocated to another customer.

What to expect when delivery is scheduled:

  • 4 days prior to delivery we'll contact you with a reminder of your delivery date.

  • 48 hours prior to delivery we'll contact you with your 3-hour time window. Unfortunately, we cannot accommodate requests for a specific time window.

  • On the day of delivery, you will receive a link to track the ETA of your delivery team.

  • The delivery team will contact you prior to arriving at your home.

Managing Your Order

Visit us at www.morrisathome.com/delivery to easily view your order details, monitor the estimated arrival date of your items, manage your delivery, and connect with Customer Care for assistance via Live Chat or by submitting a Contact Us form. Want step by step directions on navigating our website for these tools? Call 1-937-874-7020.

While rare, if there is any damage to your home during delivery it must be reported within 3 days to Customer Care or your sales associate.

Customer Pick Up

Once all items have arrived to our warehouse, we’ll promptly contact you to schedule a pick up date. Merchandise must be paid-in-full or financed at the time of purchase to schedule a delivery date and must be delivered or picked up within 10 days of arrival to our warehouse. Due to liability, Morris Furniture Company associates are not permitted to assist with loading and securing merchandise in customer vehicles at our pick up centers. PLAN AHEAD: Bring help to lift and load your purchases and bring all materials to ensure your purchase is transported safely without damage.

Furniture and mattresses may be picked up at the corporate distribution center. Only showroom floor samples may be picked up directly at a showroom.

Customer pick-up is available on all merchandise. Pick-up items come packaged and boxed and are often not assembled.

Our free In-home service under the 1-year manufacturer warranty is only available when a protection plan is purchased otherwise, you will be responsible for the one-time trip fee for that item.

Pick Up Policies and Details

  • We require proper identification (e.g. driver’s license with photo) at time of pick up. The identification must match the name on the sales order. If someone else is picking up the merchandise for you, notify us of the name of the person in advance. We will require proper identification of that person. Any special requests must be arranged at the time you are setting up your pick-up.

  • Merchandise must be picked up within ten (10) days of the original order or within ten (10) days after the product has arrived at the corporate distribution center.

  • Customers are responsible for inspecting all merchandise prior to loading and will be asked to acknowledge receipt of merchandise in satisfactory condition upon inspection at our pick-up center. Since many items available for pick up are factory packed and sealed, there may be imperfections that will lead to disappointment if not inspected prior to leaving our pick-up center.

  • Due to insurance liability, we are not able to assist in the loading unless a liability release is signed by the customer accepting full responsibility. We do not provide assembly or disassembly of your merchandise during pick up. Assembly by our trained staff is only available with our White Glove Delivery Service. You are responsible for bringing your own padding and rope.

  • Morris Furniture Company is not responsible for any damage to merchandise during the customer loading or transportation process. Buyer accepts full responsibility for securing merchandise in or to their vehicles. We do not recommend transporting furniture or mattresses in the back of any open trailer or flatbed truck, on top of any vehicle or vehicle rack.

Warranty Service for Pick Ups

In the rare occurrence that an item is determined to have a manufacturer defect after pick-up and the product is in your possession, please notify Customer Care.  Reselections, returns, and exchanges will not be made after items are accepted. Once an item is accepted, all furniture items will be repaired to new condition by our trained expert repair technicians. In-home service is available on picked up merchandise when purchased with a protection plan.

Pick-up Center Information

Morris Corporate Pick-Up Center
2377 Commerce Center Blvd.
Fairborn, OH 45324

Monday-Saturday: 10am-6pm
Sunday: Closed

We offer 2 delivery options for you!

Full-Service Platinum Delivery

Our Full-Service Platinum Delivery is available on all merchandise within a fifty (50) mile radius of our showrooms. Please see your sales associate for a quote to deliver beyond this radius. This service provides the highest level of assembly, inspection, and after-purchase service.

Our Full-Service Platinum Delivery provides complete assembly with your purchase delivered to you. Sit back and relax. We will take care of everything. This service includes:

  • Delivery to your home

  • Open, inspect, assemble, and prepare your merchandise before arrival

  • Inspection of each item before leaving our warehouse

  • Installation of glides, hardware, mechanisms, shelf pins, and cords

  • Placement of merchandise in your home

  • Standard installation in the home including mirrors, headboards, hutches, shelving, etc.

  • Removal of all packing materials and cartons

  • Standard removal of bedding on a one-for-one basis. We reserve the right to refuse removal of soiled or stained mattresses or mattresses that show evidence of possible insect infestation.

  • Free In-home service on merchandise under 1-year warranty.

Room of Choice Bronze Delivery

  • Drop off - We place all furniture inside your home and in your room of choice.

  • ASSEMBLY IS REQUIRED - Products with multiple parts will require do-it-yourself assembly.

Not included - Unpacking or unwrapping furniture, removal of packing materials, and any necessary assembly.

In-home service under the 1-year manufacturer warranty is included with Doorstep Delivery when purchased with a protection plan. If you require an in-home service appointment for items under the 1-year manufacturer warranty and a protection plan is not purchased, you will be responsible for the one-time trip fee for that item.

Delivery Reminders

  • Customers are responsible for all measurements of doors, elevators, and stairways. Should your piece not fit, delivery fees are non-refundable.

  • Our delivery team is NOT PERMITTED to move or handle your existing furniture as specified by our insurance carrier. Please have your room and space ready, making sure all pathways are clear and removing all breakable items in the delivery path.

  • Please secure family pets for the safety of our delivery teams and your pets.

  • Our delivery team will place entry mats and blankets on the floor in your entry area during inclement weather to protect your floors.

  • To ensure the safety of our drivers, snow or other pedestrian obstacles must be removed by you before our drivers can accomplish delivery.

  • If a mattress was purchased, we will remove your old mattress on a one-for-one basis. Limit one mattress and foundation for each mattress set purchased. We reserve the right to refuse removal of soiled or stained mattresses or that show evidence of possible insect infestation.

  • Delivery teams will not move, set up, or disconnect electronic devices including and not limited to televisions, audio equipment, speakers, computers, electronic games and cable boxes.

  • Difficult or unsafe deliveries (such as window entry) will not be made by our delivery drivers. Hoists and balcony deliveries will not be attempted under any circumstances.

  • Deliveries above the third floor (without access to an elevator) are subject to a delivery surcharge fee that must be paid at the time of purchase.

  • Deliveries require a responsible adult, age 18 or older, to be present to accept and inspect the merchandise at the time of delivery.

  • Delivery damage to your home and property must be reported within 3 days of delivery to Customer Care or your sales associate.

  • Damage to your merchandise must be reported within 3 days of delivery or the product will qualify for service and repair only.

Direct Ship Orders:

Regular stock items shipped directly to your home from our vendors are eligible for reselection or return for preference reasons by contacting our Customer Care Team within three (3) days of receipt in your home. Items must be shipped back within 7 days of receipt. Custom special order items are not eligible for cancellation, reselection, exchange or return. Please visit our FAQ section online for more information about your direct ship purchase.

Tracking numbers will be emailed upon availability. Tracking information will be available at ups. com/track. For general direct ship order inquiries please contact OnlineOrders@morrisfci.com.

Orders that are damaged or missing parts, please contact Customer Care within 7 days of delivery. Returns of Direct Ship item(s) are accepted within 7 days of delivery at your local Morris Home or Ashley furniture showroom in original condition with complete packaging.